Check nearby libraries
Buy this book
Total Quality Service: Principles, Practices, and Implementation rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands - most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied.
What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times.
Check nearby libraries
Buy this book
Previews available in: English
Edition | Availability |
---|---|
1
Total quality service: principles, practices, and implementation
1996, St. Lucie Press
in English
1884015832 9781884015830
|
aaaa
|
Book Details
Edition Notes
Includes bibliographical references (p. 298-306) and index.
Classifications
The Physical Object
ID Numbers
Community Reviews (0)
Feedback?July 13, 2024 | Edited by MARC Bot | import existing book |
August 14, 2020 | Edited by ImportBot | import existing book |
April 28, 2010 | Edited by Open Library Bot | Linked existing covers to the work. |
February 1, 2010 | Edited by WorkBot | add more information to works |
December 9, 2009 | Created by WorkBot | add works page |