An edition of Total quality service (1996)

Total quality service

principles, practices, and implementation

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Last edited by MARC Bot
July 13, 2024 | History
An edition of Total quality service (1996)

Total quality service

principles, practices, and implementation

  • 1 Want to read

Total Quality Service: Principles, Practices, and Implementation rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands - most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied.

What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times.

Publish Date
Publisher
St. Lucie Press
Language
English
Pages
318

Buy this book

Previews available in: English

Book Details


Edition Notes

Includes bibliographical references (p. 298-306) and index.

Published in
Delray Beach, FL

Classifications

Dewey Decimal Class
658.8/12
Library of Congress
HF5415.5 .S73 1996, HF5415.5.S73 1996, HF5415.5

The Physical Object

Pagination
xvi, 318 p :
Number of pages
318

ID Numbers

Open Library
OL1120194M
Internet Archive
totalqualityserv0000stam
ISBN 10
1884015832
LCCN
94046634
OCLC/WorldCat
1104536534, 31708201
Goodreads
583265

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History

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July 13, 2024 Edited by MARC Bot import existing book
August 14, 2020 Edited by ImportBot import existing book
April 28, 2010 Edited by Open Library Bot Linked existing covers to the work.
February 1, 2010 Edited by WorkBot add more information to works
December 9, 2009 Created by WorkBot add works page