An edition of Working the Phones (2016)

Working the Phones

Working the Phones
Jamie Woodcock, Jamie Woodcock
Not in Library

My Reading Lists:

Create a new list

Check-In

×Close
Add an optional check-in date. Check-in dates are used to track yearly reading goals.
Today


Buy this book

Last edited by ImportBot
October 18, 2022 | History
An edition of Working the Phones (2016)

Working the Phones

Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017

Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions.

For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers.

Publisher
Pluto Press
Language
English

Buy this book

Edition Availability
Cover of: Working the Phones
Working the Phones: Control and Resistance in Call Centres
2016, Pluto Press
in English
Cover of: Working the Phones
Working the Phones
Publish date unknown, Pluto Press
in English

Add another edition?

Book Details


Edition Notes

Knowledge Unlatched 102183 KU Select 2018: HSS Backlist Books

English.

Classifications

Library of Congress
HE8789

ID Numbers

Open Library
OL28355457M
ISBN 13
9780745399089, 9781786800145, 9781786800152

Community Reviews (0)

Feedback?
No community reviews have been submitted for this work.

Lists

This work does not appear on any lists.

History

Download catalog record: RDF / JSON
October 18, 2022 Edited by ImportBot import existing book
July 21, 2020 Created by MARC Bot import new book