SUMMARY. Real time digital reference services are now a standard part of reference work in medium to large sized libraries as well as numerous smaller libraries.
An edition of Digital Reference Services
(2003)
Digital reference services
by William A. Katz
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Subjects
Reference services (libraries), Information technology, Internet, Electronic reference services (Libraries), Reference services (Libraries), Internet in library reference services, Academic libraries, Case studies, Reference services, Bibliothèques, Services de référence électroniques, Services de référence, Technologie de l'information, Internet dans les services de référence (Bibliothèques), Bibliothèques universitaires, Études de cas, LANGUAGE ARTS & DISCIPLINES, Library & Information Science, General, Inlichtingenwerk (dienstverlening), Elektronische informatie, Digitale technieken, Digitale bibliothekenShowing 2 featured editions. View all 2 editions?
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Digital reference services
2003, Haworth Information Press, Routledge
in English
0789023199 9780789023193
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Book Details
Table of Contents
Digital reference : an overview / Bill Katz
Virtually yours : thoughts on where we have been and where we are going with virtual reference services in libraries / Diane Kresh
The digital reference fallacy / R. David Lankes
Bad moon rising : a candid examination of digital reference and what it means to the profession / Jonathan D. Lauer, Steve McKinzie
Mediated online searching and digital reference / Amanda Spink
Stocking the virtual ready reference collection / Danianne Mizzy, Elizabeth Tillapaugh Mahoney
A checklist for starting and operating a digital reference desk / Ann Marie Breznay, Leslie M. Haas
Hurry up and wait : observations and tips about the practice of chat reference / David S. Carter
Communication strategies for instant messaging and chat reference services / Jody Condit Fagan, Christina M. Desai
Real-time chat reference and the importance of text-chat / Steven Ovadia
Opportunities for real-time digital reference service / Matthew R. Marsteller, Jackie Schmitt-Marsteller
Usage and user analysis of a real-time digital reference service / Kelly M. Broughton
Going where the students are : live/Web reference at Cal Poly Pomona / Kathleen Dunn, Ann Morgan
Virtual reference at Duke : an informal history / Phil Blank
Evaluating online real-time reference in an academic library : obstacles and recommendations / Jana Ronan, Patrick Reakes, Gary Cornwell
Our experience with two virtual reference services at IUPUI University Library / Polly D. Boruff-Jones
KANanswer : a collaborative statewide virtual reference pilot project / Marcia Stockham, Elizabeth Turtle, Eric Hansen
Virtual reference services : the LSU Libraries experience / Melanie E. Sims
Ask a Penn State librarian, live : virtual reference service at Penn State / Susan A. Ware ... [et al.]
Chat reference : one university's experience / Kathy A. Campbell, Marie F. Jones, Jerry Shuttle
Going it alone : can a small/medium-sized library manage live online reference? / Joyce Ward ... [et al.].
Edition Notes
Includes bibliographical references and index.
"Co-published simultaneously as The reference librarian, numbers 79/80, 2002/2003."
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| December 15, 2022 | Edited by MARC Bot | import existing book |
| December 7, 2020 | Edited by MARC Bot | import existing book |
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| April 28, 2010 | Edited by Open Library Bot | Linked existing covers to the work. |
| December 10, 2009 | Created by WorkBot | add works page |