An edition of Toxic Emotions at Work (2003)

Toxic Emotions at Work

How Compassionate Managers Handle Pain and Conflict

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Last edited by MARC Bot
September 11, 2024 | History
An edition of Toxic Emotions at Work (2003)

Toxic Emotions at Work

How Compassionate Managers Handle Pain and Conflict

  • 0 Ratings
  • 3 Want to read
  • 0 Currently reading
  • 0 Have read

"No matter where we work or volunteer our time, emotional pain is an unavoidable consequence of doing business. While the sources vary - abusive bosses, combative customers, heavy workloads, impossible deadlines, unexpected tragedies - the result is often the same: We disconnect from work, morale sinks, and performance drops." "Peter Frost argues that what causes this potentially crippling scenario is not pain itself, but the ways in which organizations respond to pain. When pain is acknowledged and effectively managed, he says, it can be a constructive force for organizational change. But when ignored, pain can poison the workplace - resulting in everything from missed deadlines to an exodus of key staff to a battered bottom line." "Based on an in-depth study of this pervasive phenomenon, Toxic Emotions at Work explores how organizations and their leaders cause emotional pain, how it affects performance, and what can be done to alleviate pain before it becomes toxic. Frost reveals the "behind-the-scenes" work performed by "toxin handlers"--Self-appointed pain managers who help assuage the suffering of colleagues and enable them to refocus on their work. He illuminates the toll this work is taking on toxin handlers' emotional and physical health, and argues that leaders must recognize and share this critical role if their organizations are to remain productive and vital."--Jacket.

Publish Date
Language
English
Pages
256

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Previews available in: English

Edition Availability
Cover of: Toxic Emotions at Work
Toxic Emotions at Work: How Compassionate Managers Handle Pain and Conflict
January 28, 2003, Harvard Business School Press
Hardcover in English

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Book Details


First Sentence

"PAIN IS A FACT of organizational life."

Classifications

Library of Congress
HD42 .F76 2003, HD42 .F76 2002

The Physical Object

Format
Hardcover
Number of pages
256
Dimensions
9.1 x 6.3 x 1 inches
Weight
1.3 pounds

ID Numbers

Open Library
OL8754155M
Internet Archive
toxicemotionsatw0000fros
ISBN 10
1578512573
ISBN 13
9781578512577
LCCN
2002010612
OCLC/WorldCat
50143744
Library Thing
320957
Goodreads
1051719

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History

Download catalog record: RDF / JSON / OPDS | Wikipedia citation
September 11, 2024 Edited by MARC Bot import existing book
March 7, 2023 Edited by MARC Bot import existing book
December 4, 2022 Edited by ImportBot import existing book
December 5, 2020 Edited by MARC Bot import existing book
April 30, 2008 Created by an anonymous user Imported from amazon.com record