Whether we are living in the worst of times or the best of times depends on your perspective.
An edition of Firing on all cylinders
(1990)
Firing on all cylinders
the service/quality system for high-powered corporate performance
by Jim Clemmer
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Previews available in: English
Subjects
Management, Quality of products, Success in business, Customer services, Gestion, Customer service, Service à la clientèle, Succès dans les affaires, Qualité totale, Executive ability, Total quality management, Organization and Administration, Consumer Satisfaction, Total Quality Management, Service a la clientele, Management Quality Circles, Succes dans les affaires, Qualite des produits, Quality Control, Qualite totaleShowing 9 featured editions. View all 9 editions?
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![Cover of: Firing on all cylinders [2nd ed.]](/images/icons/avatar_book-sm.png "Cover of: Firing on all cylinders [2nd ed.]"){kind=icon}
Firing on all cylinders [2nd ed.]: the service/quality system for high-powered corporate performance
1992, Macmillan Canada
in English
- 2nd ed.
0771591667 9780771591662
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3
Firing on All Cylinders
February 1992, Macmillan of Canada
Paperback
in English
- 2nd edition
0771591667 9780771591662
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4
Firing on all cylinders: the service/quality system for high-powered corporate performance
1992, Business One Irwin
in English
1556237049 9781556237041
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5
Firing on all cylinders: the service/quality system for high-powered corporate performance
1992, Macmillan
in English
- 2d ed.
0771591667 9780771591662
|
zzzz
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6
Firing on all cylinders: the service/quality system for high-powered corporate performance
1991, Macmillan of Canada
in English
- 1st paperback ed.
0771591330 9780771591334
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7
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8
Firing on all cylinders: the service/quality system for high-powered corporate performance
1990, Macmillan of Canada
in English
0771599676 9780771599675
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9
Firing On All Cylinders
Publish date unknown, Macmillan of Canada
Hardcover
0771599676 9780771599675
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Book Details
Table of Contents
The service/quality revolution
What is "service/quality"?
Richochets, recoveries, and bridges
Dysfunctional assumptions
A new organizational paradigm
At the service/quality crossroads
Cylinder one : signaling commitment
Cylinder two : listening to internal/external customers
Cylinder three : education and awareness
Cylinder four : hiring and orienting
Developing the skills to go the distance
Cylinder five : personal skills
Cylinder six : coaching skills
Cylinder seven : team skills
Cylinder eight : systems
Cylinder nine : reward and recognition
Cylinder 10 : improvement activities
Cylinder 11 : standards and measures
Cylinder 12 : marketing strategies
Deployment : infrastructure, planning and reporting, and assigned responsibilities
Getting it together
Let's end with your beginning.
Edition Notes
Includes bibliographical references (p. 347-377) and index.
Classifications
The Physical Object
ID Numbers
Source records
Scriblio MARC recordIthaca College Library MARC record
Internet Archive item record
Library of Congress MARC record
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| March 2, 2020 | Edited by MARC Bot | remove fake subjects |
| November 28, 2019 | Edited by ImportBot | import existing book |
| November 14, 2018 | Edited by ImportBot | import existing book |
| August 11, 2011 | Edited by ImportBot | import new book |
| December 10, 2009 | Created by WorkBot | add works page |