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Previews available in: English
Subjects
Management, Quality of products, Success in business, Customer services, Gestion, Customer service, Service à la clientèle, Succès dans les affaires, Qualité totale, Executive ability, Total quality management, Organization and Administration, Consumer Satisfaction, Total Quality Management, Service a la clientele, Management Quality Circles, Succes dans les affaires, Qualite des produits, Quality Control, Qualite totaleShowing 9 featured editions. View all 9 editions?
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2
Firing on all cylinders [2nd ed.]: the service/quality system for high-powered corporate performance
1992, Macmillan Canada
in English
- 2nd ed.
0771591667 9780771591662
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3
Firing on All Cylinders
February 1992, Macmillan of Canada
Paperback
in English
- 2nd edition
0771591667 9780771591662
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4
Firing on all cylinders: the service/quality system for high-powered corporate performance
1992, Business One Irwin
in English
1556237049 9781556237041
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5
Firing on all cylinders: the service/quality system for high-powered corporate performance
1992, Macmillan
in English
- 2d ed.
0771591667 9780771591662
|
zzzz
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6
Firing on all cylinders: the service/quality system for high-powered corporate performance
1991, Macmillan of Canada
in English
- 1st paperback ed.
0771591330 9780771591334
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7 |
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8
Firing on all cylinders: the service/quality system for high-powered corporate performance
1990, Macmillan of Canada
in English
0771599676 9780771599675
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9
Firing On All Cylinders
Publish date unknown, Macmillan of Canada
Hardcover
0771599676 9780771599675
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Book Details
Table of Contents
The service/quality revolution
What is "service/quality"?
Richochets, recoveries, and bridges
Dysfunctional assumptions
A new organizational paradigm
At the service/quality crossroads
Cylinder one : signaling commitment
Cylinder two : listening to internal/external customers
Cylinder three : education and awareness
Cylinder four : hiring and orienting
Developing the skills to go the distance
Cylinder five : personal skills
Cylinder six : coaching skills
Cylinder seven : team skills
Cylinder eight : systems
Cylinder nine : reward and recognition
Cylinder 10 : improvement activities
Cylinder 11 : standards and measures
Cylinder 12 : marketing strategies
Deployment : infrastructure, planning and reporting, and assigned responsibilities
Getting it together
Let's end with your beginning.
Edition Notes
Includes bibliographical references (p. 347-377) and index.
Classifications
The Physical Object
ID Numbers
Source records
Scriblio MARC recordIthaca College Library MARC record
Internet Archive item record
Library of Congress MARC record
marc_nuls MARC record
Excerpts
added anonymously.
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Feedback?March 2, 2020 | Edited by MARC Bot | remove fake subjects |
November 28, 2019 | Edited by ImportBot | import existing book |
November 14, 2018 | Edited by ImportBot | import existing book |
August 11, 2011 | Edited by ImportBot | import new book |
December 10, 2009 | Created by WorkBot | add works page |