An edition of Firing on all cylinders (1990)

Firing on all cylinders

the service/quality system for high-powered corporate performance

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Last edited by MARC Bot
March 2, 2020 | History
An edition of Firing on all cylinders (1990)

Firing on all cylinders

the service/quality system for high-powered corporate performance

This edition doesn't have a description yet. Can you add one?

Publish Date
Publisher
Business One Irwin
Language
English
Pages
392

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Previews available in: English

Edition Availability
Cover of: Firing on all cylinders [2nd ed.]
Firing on all cylinders [2nd ed.]: the service/quality system for high-powered corporate performance
1992, Macmillan Canada
in English - 2nd ed.
Cover of: Firing on all cylinders
Cover of: Firing on All Cylinders
Firing on All Cylinders
February 1992, Macmillan of Canada
Paperback in English - 2nd edition
Cover of: Firing on All Cylinders
Firing on All Cylinders
April 1, 1992, TCG Press
Paperback
Cover of: Firing on all cylinders
Cover of: Firing on all cylinders
Firing on all cylinders: the service/quality system for high-powered corporate performance
1991, Macmillan of Canada
in English - 1st paperback ed.
Cover of: Firing on All Cylinders
Firing on All Cylinders
1991, MacMillan Publishing Company
Paperback
Cover of: Firing on all cylinders
Firing on all cylinders: the service/quality system for high-powered corporate performance
1990, Macmillan of Canada
in English
Cover of: Firing On All Cylinders
Firing On All Cylinders
Publish date unknown, Macmillan of Canada
Hardcover

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Book Details


Table of Contents

The service/quality revolution
What is "service/quality"?
Richochets, recoveries, and bridges
Dysfunctional assumptions
A new organizational paradigm
At the service/quality crossroads
Cylinder one : signaling commitment
Cylinder two : listening to internal/external customers
Cylinder three : education and awareness
Cylinder four : hiring and orienting
Developing the skills to go the distance
Cylinder five : personal skills
Cylinder six : coaching skills
Cylinder seven : team skills
Cylinder eight : systems
Cylinder nine : reward and recognition
Cylinder 10 : improvement activities
Cylinder 11 : standards and measures
Cylinder 12 : marketing strategies
Deployment : infrastructure, planning and reporting, and assigned responsibilities
Getting it together
Let's end with your beginning.

Edition Notes

Includes bibliographical references (p. 347-377) and index.

Published in
Homewood, Ill

Classifications

Dewey Decimal Class
658
Library of Congress
HD62.15 .C54 1992

The Physical Object

Pagination
xvii, 392 p. ;
Number of pages
392

ID Numbers

Open Library
OL1562801M
Internet Archive
firingonallcylin00clem
ISBN 10
1556237049
LCCN
91044281
OCLC/WorldCat
25051244
Library Thing
2935098
Goodreads
1905604

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March 2, 2020 Edited by MARC Bot remove fake subjects
November 28, 2019 Edited by ImportBot import existing book
November 14, 2018 Edited by ImportBot import existing book
August 11, 2011 Edited by ImportBot import new book
December 10, 2009 Created by WorkBot add works page