The Nordstrom way
the inside story of America's #1 customer service company
by Robert Donald Spector, Robert Spector, and Patrick D. McCarthy
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"What makes Nordstrom so special? What, exactly, does this retail giant do that so clearly distinguishes it from the competition? How does the Nordstrom customer service culture work? And, most important, what lessons can industry learn from Nordstrom's example?".
"In The Nordstrom Way, the authors isolate practical lessons that teach how to better respond to customers' needs so they'll keep coming back to you, including: valuing the nobility of good service; finding and bonding with customers; serving and keeping those customers; giving frontline people the freedom to make decisions.".
"Packed with examples of excellent customer service, The Nordstrom Way offers a fresh behind-the-scenes look that provides lessons on how to find and focus on customer needs, follow-up, and customer satisfaction."--BOOK JACKET.
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Subjects
Customer services, Department stores, Nordstrom (Firm), Business & Economics, Business / Economics / Finance, Business/Economics, Entrepreneurship, Industries - Retailing, Business & Economics / Retailing, Customer Service, United States, Industries, Retailing, Nordstrom (Firme), Service à la clientèle, Grands magasinsPlaces
United StatesShowing 2 featured editions. View all 2 editions?
| Edition | Availability |
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1
The Nordstrom way: the inside story of America's #1 customer service company
1999, Wiley
in English
- 2nd ed
0471354864 9780471354864
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2
The Nordstrom Way: The Insider Story of America's #1 Customer Service Company (Norddstrom Way)
November 17, 1999, Wiley
Hardcover
in English
- 2 edition
0471354864 9780471354864
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| July 18, 2024 | Edited by MARC Bot | import existing book |
| November 7, 2020 | Edited by ImportBot | import existing book |
| July 31, 2019 | Edited by MARC Bot | associate edition with work OL2030789W |
| June 24, 2017 | Edited by ImportBot | import new book |
| December 9, 2009 | Created by WorkBot | add works page |